Refund policy
Parvul Returns & Refunds
Not happy with your order? We've got you covered.
At Parvul, we want you to love what you bought. If something isn't right, our team is here to make it easy.
Return Policy
- Parvul accepts returns for both defective and non-defective items.
- All return requests must be submitted within 30 days of the delivery date.
- Items must be unused, in original condition, with all original packaging and accessories included.
- To request a return, email support@parvul.com — our team will respond within 24–48 hours with return instructions.
- For non-defective returns, the customer is responsible for return shipping costs. Returns must use a trackable shipping method — Parvul is not responsible for lost return packages.
- Refunds are processed within 3 business days after your return is received and inspected.
Exchanges & Store Credit
Parvul accepts exchanges. Upon return approval, you may choose between:
- Full refund to your original payment method — processed within 3 business days.
- Store credit valid for 12 months, delivered via email within 1 business day.
For a faster exchange, we recommend placing a new order and returning the original item separately.
Items Not Eligible for Return
- Sale or clearance items (unless faulty or damaged).
- Digital products or gift cards.
- Items missing original packaging or accessories.
- Personal care, hygiene, or intimate-use items that have been opened or used.
Faulty or Damaged Items
If your item arrives damaged or defective, email support@parvul.com within 5 days of delivery with:
- Your order number.
- A clear photo of the defect.
Our team will prioritize your case and offer a full refund or free replacement, including a prepaid return label when needed. No return required for items under $30.
Order Not Arrived
If your order has not arrived within 30 days of your shipping confirmation email, contact us at support@parvul.com and we will investigate immediately. If the package is confirmed lost, Parvul will issue a full refund or resend your order at no additional cost.
Refunds
- Approved refunds are issued to the original payment method within 3 business days of return approval.
- Store credit is delivered via email within 1 business day.
- Please allow up to 3 business days after return approval before contacting us for a refund status update.
- Currency: USD.
How to Start a Return
- Email support@parvul.com with your order number and reason for return.
- Our team responds within 24–48 hours with return instructions.
- Ship your item using a trackable method.
- Once received and inspected, your refund or store credit is processed within 3 business days.
All returns are subject to inspection. Items that do not meet our return standards will be rejected and returned to the customer.